You can easily access your sales receipt for any purchase made at Kona Crafts through the following methods:

1. Email Confirmation: After completing your order, a detailed sales receipt is automatically sent to the email address you provided during checkout. Check your inbox (and spam/junk folder, just in case) for this confirmation.

2. Account Dashboard: If you created an account with us, log in to your Kona Crafts account and navigate to the Order History section. Your sales receipt will be available for download or viewing there.

3. Contact Us: If you can’t locate your receipt, don’t worry! Reach out to our customer support team at support@konacrafts.com with your order number or purchase details, and we’ll gladly resend it to you.

We’re here to make your experience seamless and hassle-free. If you have any questions, feel free to contact us!

At Kona Crafts, we want you to be completely satisfied with your purchase. If you need to return an item, our process is simple and hassle-free. Here’s how it works:

Step-by-Step Return Process

1. Check Eligibility:

   • Items must be returned within 30 days of delivery.

   • Products must be unused, in their original condition, and include all tags and packaging.

2. Contact Us:

   • Reach out to our customer support team at support@konacrafts.com or call us at +351 920 768 271 to initiate your return. Please provide your order number and reason for the return.

3. Pack Your Item:

   • Securely pack the item in its original packaging. If the original packaging is unavailable, use a suitable alternative to ensure the product is protected during transit.

4. Ship Your Return:

   • Send the item to the following address:
     Kona Crafts Returns
     123 Leathercraft Lane
     Albufeira, 8200-340
     Portugal

   • We recommend using a trackable shipping method, as you are responsible for the return shipping costs.

5. Receive Your Refund:

   • Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Important Notes

• Exchanges: If you’d like to exchange an item, please indicate this when contacting our support team. Exchanges are subject to product availability.

• Damaged or Defective Items: If your item arrives damaged or defective, contact us immediately, and we’ll arrange a replacement or refund at no extra cost.

If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help!

Yes, we absolutely plan to restock items marked as “out of stock” whenever possible! At Kona Crafts, we understand how disappointing it can be to miss out on a product you love. Here’s what you need to know:

1. Restock Notifications:

   • If an item you want is currently out of stock, you can sign up for restock notifications. Simply click the “Notify Me When Available” button on the product page, enter your email address, and we’ll let you know as soon as it’s back in stock.

2. Restock Timing:

   • Restocking times vary depending on the product and availability of materials. Some items may be restocked quickly, while others (especially handmade or limited-edition pieces) may take longer.

3. Limited Edition Items:

   • Please note that some items, particularly limited-edition or seasonal products, may not be restocked once sold out. We recommend acting quickly if you see something you love!

4. Custom Orders:

   • If you’re looking for something specific and it’s out of stock, feel free to contact us at support@konacrafts.com. We may be able to create a custom order or suggest similar alternatives.

We’re constantly working to bring you the best in leather craftsmanship, so keep an eye on our website and follow us on social media for updates on new arrivals and restocks!

At Kona Crafts, we’re excited to bring our premium leather products to customers around the world! Here’s everything you need to know about our shipping options:

Shipping Destinations

We offer worldwide shipping to most countries. Whether you’re in the United States, Europe, Asia, or anywhere else, we’ll do our best to deliver your order to your doorstep.

How to Check Shipping Availability

1. During Checkout:

   • Enter your shipping address during checkout to see if we deliver to your location. If your country is not listed, please contact us at support@konacrafts.com, and we’ll explore available options for you.

2. Restrictions:

   • While we ship to most countries, there may be rare exceptions due to customs regulations or logistical limitations. If your country is not supported, we’ll notify you during checkout.

Shipping Costs and Delivery Times

• Costs: Shipping costs are calculated based on your location and the size/weight of your order. You’ll see the exact shipping fee during checkout.

• Delivery Times: Delivery times vary depending on your location and shipping method. Typically, orders are delivered within:

  • 7-10 business days for domestic orders.

  • 10-18 business days for international orders.

Manufacturing and Returns

• Our manufacturing unit is based in Pakistan, where our skilled artisans handcraft each product with care and precision.

• If you need to return an item, it should be sent back to our main unit in Portugal for processing. Please refer to our Returns Policy for detailed instructions.

Track Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s journey and estimated delivery date.

Need Help?

If you have any questions about shipping or need assistance with your order, feel free to reach out to us at support@konacrafts.com. We’re here to ensure your Kona Crafts experience is smooth and enjoyable!