1. What materials are your jackets made of?
Our jackets are crafted from high-quality materials such as premium leather and durable fabrics to ensure both comfort and long-lasting durability. We also offer customizable features like embroidery and unique design options.
2. How do I customize a jacket?
You can customize your jacket by choosing from our available options like embroidery or sending us your design. Simply select your customization preference during the ordering process for a personalized touch.
3. What occasions or activities are your jackets suitable for?
Our jackets are perfect for various occasions and lifestyles, including outdoor adventures, professional environments, casual wear, and even special events. They blend functionality with style.
4. Do you offer jackets in different sizes?
Yes, we provide jackets in a wide range of sizes to ensure the perfect fit for everyone. Please refer to the size guide on each product page for detailed sizing information.
5. How do I care for my leather jacket?
To maintain your leather jacket, wipe it with a damp cloth, avoid harsh chemicals, and store it in a cool, dry place. Regularly apply leather conditioner to preserve its appearance and quality.
6. Can I return or exchange my jacket?
Yes, we offer a return and exchange policy for unused jackets within 90 days of purchase. Please visit our Returns & Exchanges page for further details on the process.
7. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, and you can view the shipping details at checkout.
8. How long does it take to receive my order?
Orders typically process in 3-5 business days. Standard shipping takes 1-2 days after dispatch, while custom orders may take longer.
9. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email. Use this number to follow your shipment’s progress.
10. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure options available on our website.
11. Do you offer bulk orders or wholesale pricing?
Yes, we offer bulk orders and wholesale pricing for businesses. Contact us directly for more information on bulk discounts.
12. Are your jackets eco-friendly?
We’re committed to sustainability and use ethically sourced materials for our jackets. Our leather is processed using environmentally responsible methods.
13. Can I cancel my order after it’s been placed?
Orders can be canceled within 10 hours of placement. After that, cancellations may not be possible if the jacket has entered production or shipped.
14. What makes Kona Crafts jackets unique?
Kona Crafts jackets stand out due to their high-quality craftsmanship, premium materials, and customization options. Our jackets are designed to suit all occasions and lifestyles.
15. How can I contact customer support?
You can reach our customer support team via email at support@konacrafts.com, phone (+1) 820 200 7280, or use the contact form on our website. We aim to respond within 24 hours.
16. Do you offer gift cards?
Yes, we offer gift cards in various amounts that can be used to purchase any item on our website, making them the perfect gift for any occasion.
17. What if I receive a damaged item?
If you receive a damaged jacket, please contact customer support immediately. We’ll assist you with a replacement or refund as per our policy.
18. Can I order a sample jacket for bulk purchases?
Yes, we offer sample jackets for bulk or business orders. Reach out to us to discuss your needs, and we’ll be happy to assist.
19. Do you offer discounts or promotions?
We occasionally run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.
20. Can I request a custom design or specific feature for my jacket?
Absolutely! If you have a specific design or customization request, contact us directly. We’re happy to work with you to create a jacket that meets your exact needs.
