Welcome to the Kona Crafts FAQ section! Here, we’ve answered some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us at support@konacrafts.com.
General Questions
1. What products do you offer?
We specialize in premium leather goods, including leather jackets, aprons, rugs, bags, wallets, and more. Each product is handcrafted with care and precision.
2. Where are your products made?
Our products are proudly crafted in our manufacturing unit in Pakistan, where skilled artisans bring each piece to life.
3. Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping costs and delivery times vary depending on your location.
Orders and Payments
4. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal. Additional payment options may be available depending on your region.
5. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your package’s delivery status.
6. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this period, the order may already be in processing and cannot be changed.
Shipping and Delivery
7. How long does shipping take?
- Domestic Orders: 7-10 business days.
- International Orders: 10-14 business days (may vary due to customs delays).
8. Do I have to pay customs or import duties?
For international orders, customs fees, taxes, or import duties may apply. These charges are the customer’s responsibility.
9. What if my package is lost or damaged?
Contact us immediately at support@konacrafts.com with your order number and details. We’ll assist you in resolving the issue.
Returns and Refunds
10. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and include all tags and packaging.
11. How do I initiate a return?
Contact us at support@konacrafts.com to start the return process. We’ll provide instructions on how to ship the item back to our main unit in Portugal.
12. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Product Care
13. How do I care for my leather products?
We provide care instructions with every purchase. Generally, avoid exposure to water, heat, and direct sunlight, and use a leather conditioner to maintain the material’s quality.
14. Are your products waterproof?
While our leather products are durable, they are not fully waterproof. We recommend avoiding prolonged exposure to water.
Contact Us
If you have additional questions, don’t hesitate to reach out:
- Contact Details:
- Business Name: Kona Crafts
- Business Email: support@konacrafts.com
- Business Hours: 9:00 am to 11:00 pm
- Support: 24/7 on Live Chat
- Business Phone: +351 920 768 271
- Physical Address: Avenida do Carneiro, Vila Nova, Bloco 5, Apt 4403, 8200-340 Albufeira, Portugal.
Kona Crafts – Crafted for Life, Designed for You.
