At Kona Crafts, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a 90-day return policy.
Eligibility for Returns
To qualify for a return, your item must be:
- In the same condition as received.
- Unworn or unused, with all tags attached.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
How to Initiate a Return
- Contact Us: Email support@konacrafts.com to request a return.
- Return Shipping: If your return is approved, you will need to purchase a return shipping label. We will provide instructions on where to send your package.
- Unauthorized Returns: Items sent back without prior authorization will not be accepted.
If you have questions about returns, please reach out to us at support@konacrafts.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will assess the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (e.g., special orders, personalized items).
Please contact us if you have questions about a specific item. Note that we do not accept returns on sale items or gift cards.
Exchanges
To exchange an item, the quickest method is to return the original item and place a new order for the desired item once the return is accepted.
European Union 14-Day Cooling Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The item must be:
- In the same condition as received.
- Unworn or unused, with all tags attached.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@konacrafts.com.
Contact Information
Business Name: Kona Crafts
Business Email: support@konacrafts.com
Business Hours: 9:00 am to 4:00 pm
Support: 24/7 via Live Chat
Business Phone: (+1) 820 200 7280
Physical Address: 7401 Xavier Ave, California City, California (CA), 93505, USA
