At Kona Crafts, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our Refund & Returns Policy below to understand how the process works.

Eligibility for Returns

To be eligible for a return:

  1. Timeframe: Items must be returned within 30 days of delivery.
  2. Condition: Products must be unused, in their original condition, and include all tags, packaging, and accessories.
  3. Proof of Purchase: A valid sales receipt or order number is required.

How to Initiate a Return

  1. Contact Us:
    • Email us at support@konacrafts.com or call +1 (800) 123-4567 to start your return process. Provide your order number and reason for the return.
  2. Pack Your Item:
    • Securely pack the item in its original packaging. If the original packaging is unavailable, use a suitable alternative to protect the product during transit.
  3. Ship Your Return:
    • Send the item to the following address:
      Kona Crafts Returns
      123 Leathercraft Lane
      Albufeira, 8200-340
      Portugal
    • We recommend using a trackable shipping method, as you are responsible for return shipping costs.

Refund Process

  1. Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return conditions.
  2. Approval: If approved, your refund will be processed within 5-7 business days.
  3. Refund Method: Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you’d like to exchange an item for a different size, color, or product, please indicate this when contacting our support team. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at support@konacrafts.com. We’ll arrange a replacement or refund at no extra cost.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Custom-made or personalized products.
  • Items that have been used, altered, or damaged after delivery.

Questions?

If you have any questions about our Refund & Returns Policy, feel free to reach out to us. We’re here to ensure your Kona Crafts experience is seamless and satisfying!

Contact Details:

  • Business Name: Kona Crafts
  • Business Email: support@konacrafts.com
  • Business Hours: 9:00 am to 11:00 pm
  • Support: 24/7 on Live Chat
  • Business Phone: +351 920 768 271
  • Physical Address: Avenida do Carneiro, Vila Nova, Bloco 5, Apt 4403, 8200-340 Albufeira, Portugal.

Kona Crafts – Crafted for Life, Designed for You.