At Kona Crafts, we strive to deliver your premium leather products quickly and securely. This Shipping & Delivery Policy outlines everything you need to know about our shipping process, delivery times, and related information.
Shipping Destinations
We offer worldwide shipping to most countries. During checkout, enter your address to confirm if we deliver to your location.
Shipping Options and Costs
- Standard Shipping:
- Delivery within 7-10 business days (domestic) or 10-14 business days (international).
- Shipping costs are calculated based on your location and order size.
- Express Shipping:
- Faster delivery available for an additional fee. Contact us at support@konacrafts.com for details.
Order Processing
- Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.
- Order Tracking: Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package.
Delivery Times
Delivery times vary depending on your location and shipping method:
- Domestic Orders: 5-7 business days.
- International Orders: 7-14 business days (may vary due to customs delays).
Customs and Import Duties
For international orders, customs fees, taxes, or import duties may apply. These charges are the customer’s responsibility and are not included in the order total.
Damaged or Lost Packages
- Damaged Items: If your package arrives damaged, contact us immediately at support@konacrafts.com with photos of the damage. We’ll arrange a replacement or refund.
- Lost Packages: If your tracking information shows the package as delivered but you haven’t received it, contact us for assistance.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect addresses.
Contact Us
For any shipping-related questions or concerns, feel free to reach out to us:
Contact Details:
- Business Name: Kona Crafts
- Business Email: support@konacrafts.com
- Business Hours: 9:00 am to 11:00 pm
- Support: 24/7 on Live Chat
- Business Phone: +351 920 768 271
- Physical Address: Avenida do Carneiro, Vila Nova, Bloco 5, Apt 4403, 8200-340 Albufeira, Portugal.
Kona Crafts – Crafted for Life, Designed for You.
